Big data: Bold promise? Or the hardest part of population health, precision medicine and better patient experience?

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Leading providers are already thinking about how to transform themselves from data-driven to information-driven organizations, able to offer drastically improved patient experience akin to Amazon and Google. But it’s not easy. Seattle Children’s Chief Data Officer Eugene Kolker offered up a confession: “I’m a little bit nervous right now about what’s happening in our industry. People are moving from one … Read More

Using Data to Unlock the Patient Experience

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The topic of big data has rocketed to stardom, often popping up as a business publication’s lead article, headlining a conference and even commandeering casual conversation. And there’s good reason for it; the collection and analysis of patient demographics, preferences and product feedback helps companies develop and communicate the value of their products and services to their end users. Just … Read More

Mayo Clinic’s quick tips for driving patient engagement

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Operations Manager Angie Puffer reveals tactics that have worked well for Mayo. BOSTON — Angie Puffer, operations manager in the Mayo Clinic’s Office of Access Management, spoke at the Healthcare IT News Pop Health Forum 2016 and shared some of the lessons Mayo has learned in attracting those to the patient portal. Puffer said that even though they’re garnered from … Read More

Patient engagement requires trust, tools and a personal touch to succeed

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Providers must establish a respectful relationship with patients if they want to have a positive impact on behavior. Technology can help but it’s not a substitute for reaching people where they live and work. Despite all the conversation around it these past few years, the fact remains that patient engagement can be somewhat amorphous. Pinning down just what works and … Read More

Diverse health IT partnerships are critical to interoperability

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According to the Office of the National Coordinator (ONC), hospitals have almost doubled their capacity to exchange information with providers outside their organization. Only 41% of hospitals had that ability in 2008 and 76% could do so in 2014. Unfortunately this growing hospital capacity is not equally matched among primary care providers or in post-acute care.  Significant barriers to interoperability … Read More