The Top Five Recommendations for Improving the Patient Experience

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Healthcare organizations are working diligently to improve patient satisfaction and the patient experience of care. After all, patient experience of care is a critical quality domain used to evaluate hospital performance under the 2016 CMS Hospital Value-Based Purchasing (VBP) Program (accounts for 25 percent of a hospital’s VBP score)—and comes with the potential for a penalty or bonus. Patient experience … Read More

5 key tenets for patient engagement in the digital age

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The surge in personalized medicine and the quantified self movement offers providers more tools than ever to engage patients. Mobile apps and online services now collect data for a deep dive into our health, from prevention to optimization. In my years as a clinician and writer focused on preventive health, I’ve observed that simply relying on data does not always … Read More

Remote monitoring tools, patient engagement platforms, EHRs have greatest potential for cost savings, survey says

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The researchers also found that improving workflow is the top strategy for improving the quality of healthcare technology implementations. Remote patient monitoring is the healthcare technology with the greatest impact on reducing costs to organizations and maximizing ROI, according to research by the American Society for Quality (ASQ). The second and third-ranking tools, however, might be a little more surprising: … Read More

4 Ways to Indirectly Influence Patient Experience

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Delivering excellent patient experience starts with leaders creating and supporting environments conducive to achieving good experiences between RNs and patients.   Donald Trump and Hillary Clinton may be grabbing all the headlines, but in healthcare circles, patient experience is the topic on everyone’s mind. “I can tell you that even though I have the title, everybody in our organization is … Read More

MedCity launches contest to identify nation’s top 15 patient engagement startups

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A 100 years hence experts may look upon this pivotal moment in healthcare as the period in which patient engagement came to the fore. When alternative payment models are passé, hospitals are done pushing vendors to lower prices, healthcare companies have innovated and disrupted (and bitten the dust), and data silos become prehistoric, it will be on patient engagement that … Read More

Big data: Bold promise? Or the hardest part of population health, precision medicine and better patient experience?

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Leading providers are already thinking about how to transform themselves from data-driven to information-driven organizations, able to offer drastically improved patient experience akin to Amazon and Google. But it’s not easy. Seattle Children’s Chief Data Officer Eugene Kolker offered up a confession: “I’m a little bit nervous right now about what’s happening in our industry. People are moving from one … Read More

Eight patient engagement trends to watch

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Boosting patient engagement is critical as the industry shifts toward value-based payments. For payers and providers, higher engagement increases the likelihood of positive outcomes at lower costs. To determine where the industry stands when it comes to patient engagement, and what providers are doing to increase it, CDW Healthcare recently surveyed 200 patients and 200 providers. The results provide a … Read More

Mayo Clinic’s quick tips for driving patient engagement

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Operations Manager Angie Puffer reveals tactics that have worked well for Mayo. BOSTON — Angie Puffer, operations manager in the Mayo Clinic’s Office of Access Management, spoke at the Healthcare IT News Pop Health Forum 2016 and shared some of the lessons Mayo has learned in attracting those to the patient portal. Puffer said that even though they’re garnered from … Read More

Patient engagement requires trust, tools and a personal touch to succeed

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Providers must establish a respectful relationship with patients if they want to have a positive impact on behavior. Technology can help but it’s not a substitute for reaching people where they live and work. Despite all the conversation around it these past few years, the fact remains that patient engagement can be somewhat amorphous. Pinning down just what works and … Read More

The Importance of Patient Engagement and Technology in Today’s Healthcare Market

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Patient engagement has been a rapidly emerging movement and buzzword in the healthcare industry this year. There have been countless articles, blogs, studies, and educational forums dedicated to the topic. It has been labeled as the “the blockbuster drug of the century”. Some say, “The future of healthcare is being shaped largely by the patient engagement evolution.” Others have argued … Read More