Using Data to Unlock the Patient Experience

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The topic of big data has rocketed to stardom, often popping up as a business publication’s lead article, headlining a conference and even commandeering casual conversation. And there’s good reason for it; the collection and analysis of patient demographics, preferences and product feedback helps companies develop and communicate the value of their products and services to their end users. Just … Read More

Eight patient engagement trends to watch

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Boosting patient engagement is critical as the industry shifts toward value-based payments. For payers and providers, higher engagement increases the likelihood of positive outcomes at lower costs. To determine where the industry stands when it comes to patient engagement, and what providers are doing to increase it, CDW Healthcare recently surveyed 200 patients and 200 providers. The results provide a … Read More

Mayo Clinic’s quick tips for driving patient engagement

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Operations Manager Angie Puffer reveals tactics that have worked well for Mayo. BOSTON — Angie Puffer, operations manager in the Mayo Clinic’s Office of Access Management, spoke at the Healthcare IT News Pop Health Forum 2016 and shared some of the lessons Mayo has learned in attracting those to the patient portal. Puffer said that even though they’re garnered from … Read More

Patient engagement requires trust, tools and a personal touch to succeed

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Providers must establish a respectful relationship with patients if they want to have a positive impact on behavior. Technology can help but it’s not a substitute for reaching people where they live and work. Despite all the conversation around it these past few years, the fact remains that patient engagement can be somewhat amorphous. Pinning down just what works and … Read More

The Importance of Patient Engagement and Technology in Today’s Healthcare Market

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Patient engagement has been a rapidly emerging movement and buzzword in the healthcare industry this year. There have been countless articles, blogs, studies, and educational forums dedicated to the topic. It has been labeled as the “the blockbuster drug of the century”. Some say, “The future of healthcare is being shaped largely by the patient engagement evolution.” Others have argued … Read More

4 Ways You Can Improve Your Patients’ Engagement

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Patient engagement has emerged as a key component of reducing the likelihood of an adverse outcome A 42-year-old patient arrived for her annual gynecologist appointment complaining of a self-detected breast lump. She had several questions about her condition and wanted to tell her doctor about a family history of breast cancer. The doctor was in a hurry and advised her … Read More

Modernizing the patient experience could boost revenue up by 16 percent, C-level execs say

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Healthcare leaders say deploying tools for analytics, self-service, order fulfillment and more, while offering individualized experiences such as precision medicine, could promise a big payoff. C-suite executives say offering a highly individualized experience to customers could ratchet up their revenue by 16 percent, according to new research. But only 20 percent of those execs polled graded their own organization’s ability … Read More

Openness in delivering healthcare information key to patient engagement

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As health data and IT advance, patients have more control over their own health information than ever and more access to patient engagement technology. Nick van Terheyden: I think the biggest driver, or one of the biggest drivers, of this is mobile technology. It’s not that long ago that the iPhone arrived on the scene. And it’s now all pervasive. … Read More

HL7, NATE offer advice for working with patients who want EHR data downloaded to their health app of choice

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Doctors are required by law to allow patients to view, download and transmit data and that new reality is giving rise to many hesitations. Here’s a look at pressing issues to understand before proceeding.  Meaningful use and more recently the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) rules call for doctors to enable patients to view, download and transmit … Read More