The Top Five Recommendations for Improving the Patient Experience

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Healthcare organizations are working diligently to improve patient satisfaction and the patient experience of care. After all, patient experience of care is a critical quality domain used to evaluate hospital performance under the 2016 CMS Hospital Value-Based Purchasing (VBP) Program (accounts for 25 percent of a hospital’s VBP score)—and comes with the potential for a penalty or bonus. Patient experience … Read More

5 key tenets for patient engagement in the digital age

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The surge in personalized medicine and the quantified self movement offers providers more tools than ever to engage patients. Mobile apps and online services now collect data for a deep dive into our health, from prevention to optimization. In my years as a clinician and writer focused on preventive health, I’ve observed that simply relying on data does not always … Read More

Remote monitoring tools, patient engagement platforms, EHRs have greatest potential for cost savings, survey says

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The researchers also found that improving workflow is the top strategy for improving the quality of healthcare technology implementations. Remote patient monitoring is the healthcare technology with the greatest impact on reducing costs to organizations and maximizing ROI, according to research by the American Society for Quality (ASQ). The second and third-ranking tools, however, might be a little more surprising: … Read More

Please Rate Your Stay: A Better Patient Experience is Associated With Higher Hospital Margins

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By Mitch Morris, US/Global Health Care Sector Leader, Deloitte and David Betts, Principal, Deloitte Consulting LLP How would you rate the comfort level of your room? How was the noise level during your stay? Were the staff friendly? You’ve likely been asked these questions after a hotel stay, but what about after leaving the hospital? Increasingly, health care organizations are … Read More

Hospitals look to hospitality industry for ways to improve patient experience

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To increase patient satisfaction, many hospitals are turning to techniques used in the hospitality industry to keep customers happy. The impact of the approach can already be felt in the increasing number of hospitals offering restaurant-quality menus, hotel-inspired lobbies and the growth of the chief patient experience officer in the C-suite, according to an article from Healthcare Dive. Improving the … Read More

Intel Report: Patience Experience

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Healthcare leaders focus on building organizational cultures based on patient experience excellence and strive to provide it across the care continuum. Healthcare providers remain focused on building organizational cultures centered on patient experience excellence, using technology and an assortment of training programs to engage nurses, clinicians, care managers, and an expanding range of nonclinical and back-office staff in this mission. … Read More

CareCloud Publishes Patient Experience Index Report Revealing Surprising Results of Technology’s Impact on Patient Care

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First Annual Study of Patient Satisfaction, Loyalty and Engagement Reveals Baby Boomers are Embracing Healthcare Technology Over Millennials MIAMI, July 28, 2016 /PRNewswire/ — Today CareCloud, the platform for high growth medical groups, released the results of its first annual Patient Experience Index (PXI), created to give medical groups actionable insights into the evolving patient experience. In an interactive online survey, 1,443 … Read More

4 Ways to Indirectly Influence Patient Experience

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Delivering excellent patient experience starts with leaders creating and supporting environments conducive to achieving good experiences between RNs and patients.   Donald Trump and Hillary Clinton may be grabbing all the headlines, but in healthcare circles, patient experience is the topic on everyone’s mind. “I can tell you that even though I have the title, everybody in our organization is … Read More

MedCity launches contest to identify nation’s top 15 patient engagement startups

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A 100 years hence experts may look upon this pivotal moment in healthcare as the period in which patient engagement came to the fore. When alternative payment models are passé, hospitals are done pushing vendors to lower prices, healthcare companies have innovated and disrupted (and bitten the dust), and data silos become prehistoric, it will be on patient engagement that … Read More

Big data: Bold promise? Or the hardest part of population health, precision medicine and better patient experience?

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Leading providers are already thinking about how to transform themselves from data-driven to information-driven organizations, able to offer drastically improved patient experience akin to Amazon and Google. But it’s not easy. Seattle Children’s Chief Data Officer Eugene Kolker offered up a confession: “I’m a little bit nervous right now about what’s happening in our industry. People are moving from one … Read More