CareCloud Publishes Patient Experience Index Report Revealing Surprising Results of Technology’s Impact on Patient Care

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First Annual Study of Patient Satisfaction, Loyalty and Engagement Reveals Baby Boomers are Embracing Healthcare Technology Over Millennials

MIAMI, July 28, 2016 /PRNewswire/ — Today CareCloud, the platform for high growth medical groups, released the results of its first annual Patient Experience Index (PXI), created to give medical groups actionable insights into the evolving patient experience. In an interactive online survey, 1,443 patients shared their perspectives of their outpatient healthcare experiences during the previous 12 months. One of the most surprising results showed Baby Boomers are more likely than Millennials to use digital healthcare tools.

In addition, electronic health records (EHRs) and other patient-directed technologies are having a profound and largely positive impact on patient behavior—sometimes enough to cause shifts among patients from one provider to another.

“This survey of the patient experience only reinforces the importance of technology in modern medicine,” said Ken Comée, CareCloud’s Chief Executive Officer. “The patient experience is dramatically transforming. Not only are one-third of patients reporting a positive impact of technology on their care, but patients of all ages are actually embracing digital online patient engagement tools, from scheduling appointments to accessing their medical records and making online payments.” Read More.

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