Leading providers are already thinking about how to transform themselves from data-driven to information-driven organizations, able to offer drastically improved patient experience akin to Amazon and Google. But it’s not easy.
Seattle Children’s Chief Data Officer Eugene Kolker offered up a confession: “I’m a little bit nervous right now about what’s happening in our industry. People are moving from one extreme to another.”
His main concern? Healthcare providers and payers that are focusing on cost above all else. With changing payment models, shared savings and risk and patients empowered by everyday technologies, Kolker said, this new age requires providers to concentrate on so much more than the bottom line.
“We have to drastically improve experience for our customers,” he added. “In the next five years we’ll have really different customers. They’ll have a Google- or Amazon-like experience to compare providers by outcomes and expense, and they’ll be able to do that conveniently with phones they have right now.”
Addressing that demand is going to require putting big data and analytics to work in new ways — and leading health institutions are already thinking about how to transform data into information. In addition to Seattle Children’s, some of the first-movers include Advocate Healthcare and Brigham and Women’s. Read More.