Four Ways to Measure Patient Compliance


woman-using-Smart-Clinic-mHealth-appHow do you measure patient compliance in your practice? Paper surveys? Phone calls? SMS? Smartphone applications? These days it seems there are countless options – but what does it mean for them to be successful?


We liked these four keys to success from Deb Wolf, an RN at Lakeland Healthcare in Michigan:


  1. Build out strategic best practice alerts, BPAs. Within the patient chart, the system analyzes the patient’s treatment and diagnosis. If a core measure is out of compliance, a pop-up window alerts providers who can make a difference in care – by providing proper discharge instructions or a needed medication, for example.


  1. Include clinical decision support in order sets. “We customize the order set to the patient in front of the caregiver,” said Wolf. “We make sure that we guide that provider with the right information.”


  1. Handle patient list reporting in real time. A green banner within the patient record identifies a core measure patient. “Sharing information is what makes the EHR work,” Wolf added. “Somebody placed an order to identify the patient for a core measure. We want to make sure everyone knows that.”


  1. Integrate a checklist. Like a paper checklist, the digital version questions and documents appropriate criteria for a core measure. The checklist expands within the record based on the patient’s diagnosis.


How do these best practices measure up to what you do in your organization? Some of these features are built right into Smart Clinic and are invaluable to a practice. This includes our procedure prep protocols, treatment instructions, patient satisfaction surveys and compliance tracking features.


Let us know on our LinkedIn page. And if you’re interested in learning more about how we can improve your practice, schedule a demonstration!