A new survey by Nuance Communications has found that a vast majority of patients would like their doctors to embrace technology – both in and out of the office – as long as it doesn’t interrupt meaningful interaction.
The survey of 3,000 adults in the US, UK and Germany found that:
- 97 percent of patients approved of their doctor using technology (including desktop computers and mobile devices) during a consultation, and an additional 58 percent said technology positively impacts their overall experience, especially when it’s “used collaboratively to educate or explain.”
What’s also interesting is how closely patients tie verbal communication and face time with their doctor to a better patient experience:
Many patients appear to feel rushed into and out of the doctor’s office, with only a few minutes of actual face-to-face time per visit, leading to a negative impact on patient experience.
Perhaps technology that improves office workflow and out-of-the office interaction can make the time doctors spend with their patients in person even more valuable – thus improving the doctor-patient relationship. This is why we created Smart Clinic and look forward to seeing how the next generation of healthcare technology can positively contribute to the patient experience.
If you’d like to learn more about what Smart Clinic can do for your practice, get in touch and let us know if you’d like a demo.