Smart Clinic is excited about its March 31 webinar on the importance of measuring patient satisfaction.
But why do we feel it’s so important – not just for patients, but for healthcare organizations themselves. Here’s a quote we like from a healthcare provider who’s seeing great scores – and why. From Sean Keyser, Novant’s vice president for patient experience as quoted in US News & World Report:
“The first thing [the high scores] suggested was the relationship between the physician and the nurses,” he said. “They tend to round more together; they tend to huddle more together. It doesn’t matter how long we study health care organizations, personal relationships that caregivers have with each other translates into better relations with patients.”
This is not just about patient satisfaction, but the entire experience of your practice. How is the culture in your office impacting your patient’s experience? Do you measure it? If so, how? These are some of the questions we’ll talk about in our webinar – we hope to see you there!